Our Guarantee & Warranty - Linden Air Duct San Antonio

The Linden Air Duct San Antonio Guarantee

We put our work in writing before we touch a single vent, and we stand behind it after the van leaves your driveway. That means every air duct cleaning, dryer vent cleaning, and air duct repair in San Antonio carries a written price agreed to before work begins, a written guarantee on every repair, and a standing promise: if the work isn’t right, Linden makes it right. No fine print that evaporates when you call. No “that’s not covered” runaround. Marcus Veale put his name on this company, and he treats every guarantee as a personal commitment to the homeowner who let us into their house.

Call (430) 233-7681

What’s Covered

• Workmanship on every repair. If a covered air duct repair fails within 365 days, we return and fix it at no charge. The guarantee is written on your invoice, not recited over the phone.
• Written price before any work starts. You approve the number before our techs unload equipment. If the scope changes, the price change gets approved in writing too. No surprise invoices at the end.
• Cleanup and respect for your home. We treat your San Antonio house like we’d want ours treated. Drop cloths, shoe covers, and a walkthrough before and after so you see exactly what we did.
• Verified technicians at your door. Every tech is background-checked and identity-verified under the Threshold Standard. Their name and photo arrive before the visit, and they show a photo ID badge at the door. Every time.
• Equipment that does the job right. We run Rotobrush and Nikro extraction systems, not budget shop vacs. If the tool isn’t capable of doing what we promised, we don’t bring it to your house.
• Honest pricing without per-vent games. Air duct cleaning is quoted as a whole-system job with one flat price, not a teaser figure that multiplies once the tech counts your supply registers.

Our Satisfaction Promise

We back every job with what we call the 365-Day Done Right Promise. It works in plain steps. If you believe the work wasn’t done correctly, you call us. A live person answers, at any hour, and we schedule a return visit. We assess what happened against what was written on your invoice. If the work fell short of what we agreed to, we redo it at our cost. If a covered repair fails, the second visit is free. No forms to download, no claim number to wait on, no “we’ll have a regional manager review it.” Marcus Veale, Owner of Linden Air Duct San Antonio, remains responsible for the outcome until you tell us it’s right. We’ve operated this way since 2004, and the promise holds in Stone Oak, Alamo Heights, Helotes, and every other neighborhood we serve in the San Antonio area. If we can’t make it right, we’ll say so plainly and work out a fair resolution. What we won’t do is disappear.

Licensed & Insured Backing

Paperwork is a real guarantee when the company behind it is real. Linden Air Duct San Antonio is licensed and insured, and we carry the coverage a homeowner should expect from anyone working inside their walls and ductwork. Insurance protects you if something goes wrong on the job, not just us. Licensing means we answer to regulatory standards, not just our own conscience. Combined with the Threshold Standard, which verifies every technician’s identity and background before they set foot on your property, the credentials are the structural support behind the written promises. Anyone can print a warranty. The question is whether they’ll still exist to honor it. We’ve answered that question in San Antonio since 2004.

What the 365-Day Done Right Promise Covers

What does the 365-day guarantee actually include?

The 365-day guarantee applies to air duct repair work. If a covered repair fails within 365 days of the job date, Linden Air Duct San Antonio returns and fixes it at no charge. The guarantee language is printed on your invoice so there’s no dispute about what was covered. For air duct cleaning and dryer vent cleaning, the promise covers the quality of the work itself: if the job wasn’t done to the standard we agreed on, we return and make it right. Call (430) 233-7681 with any question about your specific job’s coverage.

Do I need to register the guarantee or mail in a form?

No. The guarantee is active from the day the work is completed. We don’t hide behind registration cards or claim deadlines buried in fine print. Your invoice is the document. Keep it, and if something covered fails, call us. A live person answers. If we determine the repair is covered, the second visit is free.

How do I know the tech who shows up is the same person you verified?

Before the visit, we send you the technician’s name and photograph. When they arrive, they show a photo ID badge that matches. This is part of the Threshold Standard we’ve maintained since 2004. If the person at your door doesn’t match the name and photo you received, don’t let them in and call us immediately at (430) 233-7681.

What if I find a problem a week after the cleaning?

Call us. If the issue is tied to work we performed and it doesn’t meet the standard we wrote down, we return and address it under the 365-Day Done Right Promise. We’d rather spend the time making it right than betting you won’t bother calling. Customer follow-through is how we’ve stayed in business in San Antonio since 2004.

Does the guarantee apply to rental properties in San Antonio?

Yes. The guarantee attaches to the property and the work performed, whether you own the home or manage it as a rental. We work with landlords, property managers, and homeowners across San Antonio, and the written terms are the same. Call (430) 233-7681 if you’re a property manager and want to know the details before you book.

Why do some duct cleaning companies offer a warranty but no licensing info?

Because a warranty from a company that isn’t licensed and insured is a promise from someone who may not be around to keep it. Licensing and insurance are the financial and legal backing behind the words. We list ours because we carry them, and because a homeowner has every right to ask. When you call us, ask for proof. We’ll provide it.

What We Don’t Cover, and Why We’re Upfront About It

A guarantee that claims to cover everything is usually a guarantee that covers nothing. We don’t play that game. Here’s where we draw the line: damage caused by water leaks, pest infestations, or structural issues unrelated to our work isn’t covered by our repair guarantee. If we find pre-existing problems during a job, we document them and tell you before doing anything. We don’t patch over someone else’s problem and then charge you again when it resurfaces. That honesty is part of the reason homeowners across San Antonio keep calling us back.

Questions About the Guarantee? Call Us

If you want to know exactly what’s covered before you book, call (430) 233-7681. A live person answers and will walk you through the written terms. No automated phone tree, no callback queue. And when you book, you’ll get the technician’s name and photo before we arrive, a photo ID badge at the door, and a written price before any work begins. That’s how we’ve done it in San Antonio since 2004, and we’re not changing it now.

Written by Marcus Veale, Owner at Linden Air Duct San Antonio, serving San Antonio since 2004.